Customer Service

Shipping & Delivery

Most orders are shipped using standard, overland 5-day delivery schedules. We use the United States Post Office (Priority) or United Parcel Service (UPS) under most circumstances.
UPS Overnight or UPS 2-nd Day shipments may be made by special request.
All International orders are shipped Air Mail.
If you need to track your shipment, please refer to your Order Number on your order Receipt. Please call our Company or send us e-mail with your request and we will respond with a status report as soon as possible.
Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)

Privacy & Security

We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Privacy Policy link provided at the bottom of each page.

We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Security link provided at the bottom of each page.

Returns & Replacements

No returns or refunds. Items may be replaced if defective.

Ordering

Add the items you are interested in to cart, using the ‘Add to Cart’ button. When you are ready to complete your purchase, view your shopping cart. It is possible to review the title, quantity, and price of each item you are about to order. For estimating your shipping and tax fees, fill the Country and Zip/Postal code fields, then press the ’Get a Quote’ button. Different shipment options and prices will be displayed. Select your preferred shipment method and select ‘Update Total’. Select proceed to checkout.

Rental and licensing in Canada and the Americas are handled by G. Schirmer and Associated Music Publishers, part of Wise Music Classical and the Wise Music Group. For rental and licensing inquiries, please find contact information here.

Payment, Pricing & Promotions

Payment for orders will be made via your credit card upon packing the order. Sales tax and shipping charges will be added. Your credit card will be charged on the day that your order is shipped. You will receive an E-mail confirmation that your order has been shipped and your credit card charged.

State sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.

Updating Account Information

Information such as email address, password, shipping address, billing address, newsletter subscription, and more can be edited under your account section. An edit button is located in every editable field.